The Accel Group
Shala Smith is a seasoned insurance professional with extensive experience in personal lines account management and sales. Since September 2014, Shala has served as a Senior Personal Lines Account Manager at The Accel Group, focusing on managing customer insurance needs, including home, auto, and umbrella policies. Prior to this role, Shala worked at GEICO from July 2007 to September 2014 as a Sales Associate, where responsibilities included handling incoming calls from customers and underwriting policies independently. Earlier experience includes working as an Insurance Agent at Sitel from July 2004 to July 2007, where Shala began as a non-licensed telemarketer and obtained a property/casualty insurance license. Shala graduated from Atlantic High School in 2001 with a high school diploma.