Penny Lim

Penny Lim is an experienced professional in customer success and operations leadership. Currently serving as Professional Services Practice Lead at The Access Group since September 2024, Penny previously held multiple key roles at GBG Plc from February 2018 to September 2024, including Head of Customer Success for the APAC Fraud business, where responsibility included building customer retention strategies and enhancing customer experience. Prior to that, Penny worked as Technical Operations Director at Paradigm, influencing strategic priorities for exceptional customer support, and held positions in service management, professional services, and business analysis at various organizations including Huawei Technologies and ITAPPS. Penny holds a Bachelor of Information Systems from Swinburne University of Technology and has a solid academic background from Taylor's College.