The Adaptavist Group
Joe B. currently serves as Head of Product Support at The Adaptavist Group since October 2024, while also being a member of Support Driven since June 2015, a community dedicated to excellence in Customer Support and Success. Previously, Joe B. was the Product Support Team Lead at Adaptavist from August 2020 to October 2024, focusing on project management and team engagement. Prior experience includes roles as a Frontend Web Developer and Product Specialist at Synchronoss Technologies and Customer Support Team Lead at Loco2. Joe B. has a solid foundation in web development and customer support, complemented by significant contributions as Editor In Chief for THRILL Longboard Magazine. Educational qualifications include a Bachelor of Science in Environmental Science from Aberystwyth University and various certifications in business administration and web development from MULTIVERSE and SUPERHi.
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The Adaptavist Group
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The Adaptavist Group is a global family of companies with one common goal: to make business work better. We combine the best talent, technology, and processes to make it easier for our customers to excel–today and tomorrow. We are experts at delivering innovative software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, monday.com, Aha!, GitLab, and many more. Supporting a customer base of 22,000+, and representing more than half of the Fortune 500, The Adaptavist Group exists to support clients’ day-to-day workflows, business transformation, and high-growth strategies. We offer a comprehensive but always-evolving range of services across five key practices: agile, DevOps, work management, ITSM, and cloud. Our depth of knowledge across these practices unites us in our mission to help businesses embrace continuous transformation and make it their competitive advantage.