Lauren Harold

Lauren Harold serves as the Chief Operating Officer and General Manager at Rainforest QA since December 2020, bringing extensive experience in customer experience and success. Previously at iContact, Lauren held several roles, including Director of Client Services, where management of a team focusing on client retention and satisfaction was paramount, achieving an average monthly churn rate of less than 2%. Lauren's career also includes a membership at The Alliance of Women in Tech Leadership and sales management experience at Carolina Brewery. Lauren earned a Bachelor's degree in Public Relations, Advertising, and Applied Communication from the University of North Carolina at Chapel Hill.