The Beryl Institute
Jason A. Wolf, Ph.D., CPXP has a diverse work experience in healthcare and organizational consulting. Jason A. has been the President & CEO of The Beryl Institute since 2010, where they lead the development of the organization and its mission to improve patient experience in healthcare. In 2014, they became the Founding Editor of the Patient Experience Journal, an international research-focused journal that shares ideas and practices to enhance patient experience worldwide. In 2013, they founded the Patient Experience Institute, a non-profit organization that focuses on research and professional development in patient experience. Before their work in healthcare, Dr. Wolf served as a Professorial Lecturer at American University, teaching courses in leadership and organizational change. Jason A. also has experience in organization development with HCA and as the Principal of their own consulting firm, 4results - Organization Consulting. Dr. Wolf's background includes leadership roles and consulting with various clients across industries such as healthcare, finance, and non-profit organizations.
Jason A. Wolf, Ph.D., CPXP, has a strong education background in diplomacy, public policy, human resource development, and organization development. Jason A. obtained a Bachelor of Science in Foreign Service with a focus on diplomacy and public policy from Georgetown University in 1991. In 1998, they earned a Master of Education in Human Resource Development from Vanderbilt University. Continuing their academic pursuits, Jason A. Wolf received a Ph.D. in Organization Development from Benedictine University in 2009. Additionally, they graduated from Nyack High School, although the specific dates of their attendance are not provided. Furthermore, Jason A. Wolf holds various certifications, including the Certified Patient Experience Professional (CPXP) from the Patient Experience Institute, which they obtained in 2016 and April 2022. Jason A. also has a certification as an SPHR from HRCI - SHRM, although the obtained month and year are not specified.
The Beryl Institute
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.