The Beryl Institute
Rikkieliz Dionisio currently serves as a Customer Success Manager at Bootstrap Farmer, a position held since December 2020. Prior to this role, Rikkieliz held various leadership positions at Equinox, including General Manager and Assistant General Manager, from June 2018 to November 2021. Rikkieliz also gained significant experience at 24 Hour Fitness, where responsibilities included General Manager, Operations Manager, and Assistant Membership Manager from December 2012 to June 2018. Rikkieliz holds a Bachelor's Degree in Human Services from Colorado State University Global, earned between 2011 and 2013.
The Beryl Institute
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.