Howard Zusman

Howard Zusman has a diverse range of work experience. Howard started their career as a Service Consultant at Honda Motorcars of Salem in 1991, where they received the Honda Service Consultant of the Year award in 1997. Howard then worked as an Assistant Service Manager at Regan Ford and subsequently at Lexus of Manchester, where they successfully transformed the department's client satisfaction ranking and increased sales volume.

In 2005, Howard joined Autodesk as a Global Business Services Representative, where they supported end-users, resellers, and distributors. Howard managed major accounts' software organizations, provided licensing assistance, and advised on contractual obligations. Howard also handled operations such as orders, licensing, license activations, and registrations.

After leaving Autodesk in 2010, Howard worked as an Assistant Service Manager at State Motors and later at Merchants Automotive Group, where they served as a Service Advisor from 2016 to 2017.

In 2018, Howard joined Ford of Londonderry as a Service Advisor. In this role, they diagnosed automotive problems, clarified customer descriptions, conducted inspections and test drives, and coordinated the activities of subordinate personnel.

Most recently, Howard held two positions at The CCS Companies, starting as a Quality Monitoring Representative in 2020 and subsequently becoming a Business Process Analyst in December 2021. As a Quality Monitoring Representative, Howard monitored calls, scored them according to KPI requirements, and collaborated with supervisors and trainers to improve call quality and customer service. Howard also presented department responsibilities and expectations to new hires during the training process.

Overall, Howard Zusman has accumulated substantial experience in various service-related roles, demonstrating their expertise in customer satisfaction, team coordination, problem-solving, and process improvement.

Howard Zusman attended Westfield State University from 1983 to 1987, where they earned a Bachelor of Arts degree in Political Science/History. Following this, they enrolled in the Western New England University School of Law from 1987 to 1990, although no specific degree or field of study information is provided for this period.