The Center For Client Retention
Richard R. Shapiro is a seasoned professional with extensive experience in customer satisfaction, loyalty, and business advisory roles. Richard R. is the Founder and President of The Center For Client Retention, where Richard R. has conducted research with Fortune 100 and 500 companies on customer loyalty. Richard has also served as a Business Advisor at Street-Smart Entrepreneurs and an Adjunct Professor at the Fashion Institute of Technology. With a background as Vice President of Customer Satisfaction and Client Retention at ADP, Richard has contributed to the significant growth and success of the company.
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The Center For Client Retention
The Center For Client Retention provides research, training, and consulting services on how to improve the customer experience and increase loyalty. Our expertise includes: • Measuring customer satisfaction and loyalty • Identifying evolving customer service trends • Providing insights on how to enhance the customer interaction • Assessing and training employees on how to more effectively welcome, communicate and connect with customers