Maria Tchan

The Centre for Impact & Change provides research, evaluation, and impact measurement expertise to the Australian health and social services sector. The Centre is committed to addressing the complex challenges that face Australian communities and supporting organisations to seize opportunities and maximise their impact. Led by Maria Tchan and Allison Salmon, The Centre places people and evidence at the heart of organisation’s strategies and services. “The Centre’s work combines careful research with real-life experiences to better understand complex challenges and define impact. We do this to improve the delivery of services and build stronger communities.” Our Services are: - Strategy & Design We partner with organisations to embed a culture of strategic thinking, build strategic plans, and design new services, frameworks, and practices. - Impact Measurement Our approach is design-led, and we deliver clear impact frameworks that start with a theory of change to drive meaningful and measurable outcomes. - Evaluation We support organisations to design and deliver rigorous and insightful evaluations using participatory methods, place-based approaches, and quality improvement cycles. - Capability Building We offer mentoring and training in strategy, evaluation and impact measurement to frontline workers, service managers, and leadership teams. We aim to inspire immediate action and give participants ‘starter tools’ and actionable steps to measure and showcase impact.