Piero Aldaz

Piero Aldaz has over a decade of experience in information technology and client services, currently serving as the Information Technology Client Services Manager at Chamberlain Group since September 2013, where responsibilities include overseeing Tier 1 support for the Global IT Service Desk and specializing in system access requests as well as employee onboarding and offboarding processes. Prior to this role, Piero held various positions with Infolink Technology Solutions, including Tech Support Sr. Team Lead and Support Engineer, where management of customer satisfaction and IT support were key functions. Previous experience also includes serving as Service Desk Team Leader at Hewlett-Packard, ensuring service delivery and quality assurance, and working as a Technical Support Specialist at Electronic Data Systems. Piero is pursuing a Bachelor's degree in Computer and Information Sciences and Support Services at Universidad Autonoma de Ciudad Juarez.