The Chat Shop
Barlin Khaneja is an experienced professional in client relationship management and team leadership, currently serving as a Senior Account Manager at The Chat Shop since September 2018. Previous roles include Deputy Sales Team Manager at Bupa, focusing on retention strategies and team training to enhance customer experience, and Health and Beauty Consultant at Boots Pharmacy, where Barlin developed engaging customer experiences and ensured regulatory compliance. Early career experience includes roles at Primark and Brunel Lodge Guest House, demonstrating strong customer service and operational coordination skills. Barlin holds various qualifications, including an NVQ Level 2 in Pharmacy Service Skills and a BTEC in Travel and Tourism.
The Chat Shop
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The Chat Shop is the only full-service company dedicated to delivering conversations that matter. Through consulting services and managed solutions, we leverage the latest AI technologies along with a world-class native English speaking team to deliver a consistently high ROI.We provide presales solutions to enable you to generate maximum salesor leads from your website. We create meaningful interactions at just the right time, we don’t just gather names and email addresses; prospects we talk to are five times more likely to buy, with a 20% higher average order value.With consumer expectations growing and customer service being such a crucial brand builder, we’re also here to craft meaningful postsales conversations with the people that matter most - your customers, and provide you with a team of world-class experts in chat support so you have one less thing to worry about. The Chat Shop also offers expert consulting from industry leaders, with a unique approach involving discovery into your business, strategy planning, world-class training, smooth implementation and ongoing optimisation to ensure you are getting the most out of chat.