Sarah Ballam

Sarah Ballam has over a decade of experience in the hospitality industry, currently serving as Hotel Manager at The Chester Grosvenor since October 2013, where responsibilities include overseeing Front of House, Housekeeping, and Maintenance departments to ensure a five-star guest experience. Previous roles include Rooms Operations Manager and Front of House Manager at the same hotel, managing a team of 30. Prior to that, Sarah held positions such as Guest Services Supervisor at Carnival Cruise Line and Front of House Manager at Hard Days Night Hotel, along with experience as Head Receptionist at Hillbark Hotel. Sarah's journey began as an Assistant Language Teacher with the JET Programme, and educational qualifications include a degree in French Language from Bangor University.