The Chicago Lighthouse
Jill Goodspeed has extensive experience in operations and call center management. Jill currently holds the position of Senior Vice President, Call Center Operations at The Chicago Lighthouse, starting in March 2023. Previously, they worked as Vice President Operations at Good Measures, LLC from May 2021 to June 2022. Prior to that, they held the position of Vice President, National Operations at Health Dialog from December 2015 to November 2020. During their time at Health Dialog, they consistently exceeded client level operational Service Level Agreements and successfully implemented technology solutions that resulted in cost savings and improved efficiencies. Jill also served as Senior Director at Scottsdale Coaching Center from January 2006 to December 2015. Jill'searlier experience includes working as Director, Operations at Delta Dental from August 1996 to June 2005. Overall, Jill Goodspeed possesses a strong background in operations and has consistently demonstrated their ability to meet and exceed performance targets.
Jill Goodspeed has attended both Eastern Illinois University and the University of Iowa for their education. However, the specific years they attended, the degrees they pursued, and their field of study are not provided.
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The Chicago Lighthouse
Empowering Community Independence The Chicago Lighthouse is the most comprehensive agency serving people who are blind, visually impaired, disabled and Veterans in the United States. Each of our 40 programs and services are designed to help individuals of all ages, races, income levels, and abilities reach the same goal: to live as confidently and independently as possible. Our programs include: •Comprehensive Low Vision Services that provide low vision diagnosis, treatment, counseling, and assistive technology for people of all ages and backgrounds; •Employment Services, empowering individuals with disabilities and Veterans to gain the skills they need to support themselves and improve their quality of life; •Education that provides children, adolescents, and young adults with vision impairments and often other disabilities reach developmental and social milestones; and •Advocacy and Independent Living Programs, that enable clients to thrive in an accessible, inclusive community. In addition, The Lighthouse has developed several Social Enterprise businesses in the areas of Customer Service, Digital Accessibility Consulting, Manufacturing and Shipping that serve the dual purpose of providing our clients with accessible, inclusive jobs and generating revenue to support our clinical and social service programs.