Tom Mitchell

Tom Mitchell is a seasoned IT professional with extensive experience in retail and technical support. Currently serving as a 3rd Line IT Engineer at The Citation Group since May 2023, Tom also works as a Software QA Tester with uTest, providing critical testing services for top global brands. As the Managing Director of Tom Mitchell Retail Ltd since January 2014, Tom delivers retail consulting and IT support solutions leveraging major marketplaces. Previous roles include IT Manager at Disclosure Services, where management of cloud-based IT infrastructure was performed, and various positions at House of Fraser and Frasers Group focusing on IT project support and integration. With a solid educational background in Business Management from the University of Glasgow, Tom's expertise spans IT systems implementation, project management, and customer service training, reflecting a diverse and robust career path in technology and retail sectors.