Bridget Brown

Bridget Brown is an experienced professional in customer care operations, currently serving as the Director of Customer Care Operations at The College Board since September 2023. Previously, Bridget held various leadership roles at Cox Communications from September 2013 to January 2023, including Manager of Customer Care Strategy and Process within Customer Experience, where responsibilities involved managing performance monitoring teams and overseeing call center vendor relationships as an Outsourcing Partner Manager. Additional experience includes roles at Comcast and Detroit West Call Center, focused on sales management, call center supervision, and quality analysis. Bridget holds a degree from Wayne State University.