Carl Matthews Dip PFS AF7 Certs MP ER is an experienced professional with a robust background in financial services and operations management. Currently serving as Senior Operations Manager at TCC Group since April 2022 and also holding the position of Director at MATT FS Ltd since June 2013, Carl has demonstrated expertise in team leadership and project management across various roles. Previous positions include Team Leader and Quality Manager at RFS, Project Delivery Manager at The Consulting Consortium, and Service Operations Manager at Serco. With a history of optimizing operational processes, managing client relationships, and overseeing teams, Carl has consistently delivered high-quality outcomes in complex financial environments, including pension reviews and complaint handling. Education was completed at Norfolk College of Arts & Technology from 1977 to 1984.
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