TCC Group
Carl Matthews Dip PFS AF7 Certs MP ER is an experienced professional with a robust background in financial services and operations management. Currently serving as Senior Operations Manager at TCC Group since April 2022 and also holding the position of Director at MATT FS Ltd since June 2013, Carl has demonstrated expertise in team leadership and project management across various roles. Previous positions include Team Leader and Quality Manager at RFS, Project Delivery Manager at The Consulting Consortium, and Service Operations Manager at Serco. With a history of optimizing operational processes, managing client relationships, and overseeing teams, Carl has consistently delivered high-quality outcomes in complex financial environments, including pension reviews and complaint handling. Education was completed at Norfolk College of Arts & Technology from 1977 to 1984.
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TCC Group
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We connect the dots between culture, compliance and commercial outcomes, providing your business with long-term sustainability. Powered by smart people and clever technology, TCC Group supports financial service companies in The UK and Australia to help them meet and exceed regulatory requirements and build strong, profitable futures. We really do believe that culture is key to commercial success and recognise that happy, loyal customers lead to less complaints and the need for costly remediation. Our specially developed regulatory technology (RegTech) works hand in hand with our human expertise, meaning our services drive higher efficiencies and insight while delivering exceptional value for money. With roots in financial services and with regulators in the UK, we've gained numerous accolades for work, become a dependable name in the field and expanded to serve the Australian market.