Denise Agramonte

Ms. Agramonte has played a key role as a quality consultant for the Crossroads Group since 2020. Ms. Agramonte assumes a leadership role in developing quality control standards for live-person telephonic phone interviews in English and Spanish, developing metrics for evaluating quality control outcomes, communication methods between quality control and project management, as well as training materials for both quality control reviewers as well as surveyor interviewers. The attention to quality and detail offered by Ms. Agramonte has been key in the establishment of a quality culture for the organization. Ms. Agramonte has continued to further her professional studies and enjoys spending time with her family.