The Crossroads Group
One of the newer members of the team, Meagan brings with her a B.S. Degree in Sociology with training in research methods, social data analysis, advanced statistics, and psychology. Prior to joining the Crossroads Group team, Meagan leveraged her experience in a Pediatrics practice coordinating insurance benefits between patients, providers, and insurance carriers. Meagan was also involved with the patient experience in all facets of care ranging from scheduling to check-out while ensuring compliance with HIPAA regulations. Meagan is a perceptive, personable, and innovative member of the team who loves to merge data and analytics with client relationship management and internal team support.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.