Susan E Kerr

Susan E Kerr is an experienced executive in consumer revenue and customer service, currently serving as Vice President of Consumer Revenue at The Dallas Morning News since June 2018. Previously, Susan held the position of Director of Customer Service at tronc, where leadership focused on operational efficiency and customer satisfaction. With a long tenure at The Hartford Courant, Susan was Circulation Director, driving revenue and overseeing sales and marketing for print and digital products, in addition to holding several managerial roles that emphasized customer service management, sales strategy, and performance metrics. Early career experience includes customer service at The Journal Inquirer. Susan holds an Associate’s Degree in Business, Management, Marketing, and Related Support Services from Manchester Community College.