M.D. Motiur Rahaman

Md Motiur Rahaman is a seasoned IT professional with extensive experience in end-user technical support. Currently serving as a Senior IT End User Technical Analyst at The Depository Trust & Clearing Corporation (DTCC) since January 2022, Md Motiur Rahaman offers technical assistance to employees via phone, email, and onsite across multiple locations. Previously, as a Global IT End User Support Specialist at Sotheby's from November 2018 to January 2022, Md Motiur Rahaman managed troubleshooting for over 2,300 end users and resolved various technical issues efficiently. Earlier experience includes serving as a Help Desk Technician at Bank of America from February 2016 to November 2018, where Md Motiur Rahaman provided support for IT issues and managed user accounts in Active Directory and Office 365. Md Motiur Rahaman holds an Associate of Arts and Sciences degree in Computer and Information Sciences from Borough of Manhattan Community College and a Bachelor of Applied Science in Mathematics from National University, Bangladesh.