Gunawan Susmarsono

Gunawan Susmarsono has extensive experience in the hospitality industry, starting as an Airport Representative at The Dharmawangsa Hotel in June 1999 and then moving up to become an Assistant Manager Front Office at The Dharmawangsa Jakarta in March 2017. In these roles, Gunawan has been responsible for handling reception tasks, addressing guest complaints, and serving as Manager On Duty and Night Manager. Gunawan has demonstrated expertise in guest services and operational management throughout their career.