Founded by Ronald Doan in 1981, The Doan Group appraisal and adjusting services have expanded to service the entire U.S. Doan's 40+ years of success were built upon our core principles of fairness and quality.  

As an extension of your claims team, we offer a robust level of knowledge and experience to include auto, specialty vehicle, property, heavy equipment, desk reviews, subrogation, appraisal clause, diminished value, demand settlement, expert witness, auction, fleet management, fuel sample, and salvage consulting services. 

Our appraisers and adjusters are trained to utilize all current estimating systems and each claim file is reviewed for accuracy and guideline adherence prior to submission. We strive to give the client the most accurate appraisal, documented with effective photos, in the quickest cycle time.

To offer our clients the premiere appraising and adjusting service experience, we form strategic relationships with best-in-industry partners that can offer the preeminent claims technology platforms. Our data center is a carrier-class facility with both our facility and network carefully monitored 24 hours a day, 7 days a week, to ensure constant application availability for our customers.

Doan is also involved as a member of the National Association of Women Business Owners, Women’s Industry Network, National Auto Body Council, Collision Industry Conference, CIECA, Phoenix Leadership Foundation, and SkillsUSA.

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The Doan Group - Corporate

Ronald Doan

Stanley Santaniello

Mike Chamberlain

Roger Crowley

The Claims Specialists team at The Doan Group plays a crucial role in delivering expert appraisal and adjusting services across various sectors, including auto and property. Comprising independent adjusters and auto damage appraisers, they ensure each claim receives meticulous review and documentation, leveraging advanced technology to provide clients with accurate and timely assessments. Their commitment to quality and client satisfaction is underscored by a focus on strategic partnerships and industry best practices.

Claims Specialists

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Leadership Team

Claims Specialists

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