Richa Chadha Sharma

Richa Chadha Sharma is an experienced professional in customer service and operations management, currently serving as the Global Customer Service Operations Manager for The Economist since October 2021. Previously held roles include Deputy Manager at Concentrix, where Richa managed a technical support team, and Team Lead at Accenture, focusing on digital marketing and client relations for Google operations. Richa began a career in operations and management with roles at Getit Infoservices, Binary Semantics, Kelly Services, and Global Vantedge, showcasing expertise in team leadership, quality assurance, and client relationship management. Educational qualifications include a Post Graduate Diploma in Business Management from Amity University and a Master's degree in Commerce from the University of Lucknow.