Richard Scammell

Richard Scammell is an experienced professional in the housing and customer services sectors, currently serving as the Customer Services Manager at The Electoral Commission since March 2023. Previously, Richard held the position of Head of Housing Services at First Garden Cities Homes, overseeing strategic management of multiple housing functions and directly managing a team of 25. Richard's earlier roles include Head of Customer Services at Howard Cottage Housing Association, where responsibilities included managing customer contact channels and communications, and Head of Housing Needs at Welwyn Hatfield Community Housing Trust, which entailed oversight of a 20-member team and budget management. Richard's career began at Welwyn Hatfield Borough Council and Westminster City Council, focusing on housing options and homelessness prevention. Educational qualifications include a BA (Hons) in Politics from the University of Essex and additional training from the Collaborative Counselling Academy and North Hertfordshire College.