Ross Brown

Ross Brown is an experienced CX & CRO Manager at The Entertainer since September 2021, focusing on enhancing customer experience across digital channels. Prior to this role, Ross served as eCommerce Design Manager at The Perfume Shop from January 2017 to September 2021, where responsibilities included managing design teams and optimizing user journeys. Ross has a strong background in digital design, having held multiple positions at Boden from 2007 to 2017, including Digital Design Manager and User Interface Designer, emphasizing user experience and web standards. Early career experience includes a brief position as a Digital Designer at DLKW Lowe in late 2006, contributing to projects for notable clients. Ross holds a BA (Hons) in Design For Interactive Media from the University of West London and a BTEC National Diploma in Graphic Design.