The Experience Advisors
Bonnie Lo is an experienced digital manager with a strong background in event management and customer service. Currently, Bonnie serves as a Digital Manager at The Experience Advisors since December 2016, while also holding the same title at the Customer Service Professionals Network from December 2016 to September 2023. Previous roles include Production Manager and Event Specialist at Envision Wedding and Events, Senior Customer Service Representative and Administrative Assistant at PartsEngine, and Assistant Wedding Coordinator at Devoted to You Inc. Bonnie's career also features supervisory and intern positions at Vuugo and David Vallee - Hearth & Garden at Campbell House, respectively, as well as sales experience at Curry's Art Store. Bonnie holds a Bachelor of Arts in Architecture and Visual Arts from the University of Toronto - University College and a degree in Event Management from Seneca Polytechnic.
The Experience Advisors
The Experience Advisors (XA) is a minority and female-led advisory firm with over 20+ years of customer experience (CX) and employee experience (EX) expertise. We partner with our clients to analyze and improve how your customers and employees interact with your organization. We employ human-centered design in creating and customizing the experiences you want to deliver for the people who matter most. Our aim is to design and deliver experiences that build strong relationships with your customers, inspire your employees, and engage your wider community.