The Experience Advisors
Denise Fernandes is an experienced instructional designer currently serving as a Senior Instructional Designer at The Experience Advisors since October 2023. Prior to this role, Denise held senior and instructional design positions at Maximus Canada from December 2020 to September 2023, Innovatia from October 2018 to December 2020, and AppDirect from July 2017 to October 2018. Denise's career began at Rogers Communications, where responsibilities included instructional design from April 2008 to June 2017. Denise holds an MA in Communications Studies from McGill University and a BA in Political Science from the University of Alberta.
The Experience Advisors
The Experience Advisors (XA) is a minority and female-led advisory firm with over 20+ years of customer experience (CX) and employee experience (EX) expertise. We partner with our clients to analyze and improve how your customers and employees interact with your organization. We employ human-centered design in creating and customizing the experiences you want to deliver for the people who matter most. Our aim is to design and deliver experiences that build strong relationships with your customers, inspire your employees, and engage your wider community.