The Experience Advisors
Shawn Ashley is an experienced professional in customer and employee experience advisory, currently serving as the Director of Advisory at The Experience Advisors since September 2023. Previously, Shawn held the position of Director, CX Advisory at CSPN, focusing on enhancing business performance through customer experience strategies. With a robust background that includes roles as an Independent Consultant, Management Consultant at Carly Rian Group, and Strategy Consultant at Hennik Research, Shawn has demonstrated expertise in consulting, operational strategies, and project management. Educational qualifications include an MBA from the University of Surrey and a Bachelor of Commerce in Marketing Management from the University of Guelph.
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The Experience Advisors
The Experience Advisors (XA) is a minority and female-led advisory firm with over 20+ years of customer experience (CX) and employee experience (EX) expertise. We partner with our clients to analyze and improve how your customers and employees interact with your organization. We employ human-centered design in creating and customizing the experiences you want to deliver for the people who matter most. Our aim is to design and deliver experiences that build strong relationships with your customers, inspire your employees, and engage your wider community.