The Experience Group
Tom Larance is an accomplished leader in the experience management industry, currently serving as President & CEO of The Experience Group since January 2024, where the focus is on reimagining spaces and services for diverse audiences. Prior to this role, Tom Larance was Head of Experience Management at JLL from March 2019 to February 2023, overseeing over 200 onsite concierge professionals and enhancing tenant engagement. Before JLL's acquisition of Corporate Concierge Services, which Tom Larance founded in 2001 and led as President & CEO, the foundation of Tom Larance's career included directing LaSalle Concierge Services at Jones Lang LaSalle and working as a Public Relations Associate at Goodman Theatre. Tom Larance holds a Bachelor of Science degree in Business, with an emphasis in Marketing & Advertising from Eastern Kentucky University and has further academic experience from King's College London.
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The Experience Group
We see your future. Dissatisfied with the status quo, we’re all about transforming both virtual and in-person spaces to perform to their highest potential for both people and profitability. At The Experience Group, we re-imagine spaces and services to enrich the lives of sophisticated audiences in an ever-changing, fast-paced world. Our clients, from Corporate, Retail, and Hospitality properties, come to us to re-envision their spaces to achieve enhanced attention from the audiences they serve and the increased profitability they demand. Our capabilities include audience engagement, amenity management, in-person and virtual guest services, and concierge programming.