Chad Waffen

Senior User Experience Researcher / CX Specialist at The Federal Reserve Bank of Cleveland

Chad Waffen is a seasoned professional in user experience research and market analytics, currently serving as a Senior User Experience Researcher and CX Specialist at the Federal Reserve Bank of Cleveland since October 2020. In this role, Chad manages efforts to enhance online and offline customer experiences and drives innovation in online revenue collection tools for the U.S. Government through research insights and analytics. Previously, Chad spent fourteen years at Dealer Tire, where responsibilities grew alongside company revenue, leading initiatives in customer and UX research, competitive intelligence, and web analytics. Chad's early career as a Senior Consultant at Equitec involved advising Fortune 100 clients like Proctor & Gamble and General Electric, focusing on integrated marketing strategies and analytics. Educational qualifications include an MBA from Case Western Reserve University, an MA in Anthropology from Kent State University, and a BA in Chemistry from Miami University.

Location

Lakewood, United States

Links

Previous companies


Org chart

No direct reports

Teams

This person is not in any teams


Offices


The Federal Reserve Bank of Cleveland

2 followers

The Federal Reserve Bank of Cleveland was established in 1914 as a part of the Federal Reserve System


Industries

Employees

1,001-5,000

Links