Janine Crafa

Janine Crafa is an experienced technology and service delivery professional with a strong background in end-user support and compliance across various industries. Currently serving as the Director of End User Services at the Federal Reserve Bank of New York, Janine leads initiatives focused on improving user experience, technology integration, and support services. Previous roles include Technology & Compliance Service Delivery Lead at Blackboard Insurance, where Janine enhanced customer experiences in the insurtech space, and extensive leadership positions at Publicis Groupe, overseeing large teams and managing technology investments. With earlier experience at JP Morgan Chase and McCann Worldgroup, Janine has consistently driven efficiency and productivity through strategic technology initiatives while holding advanced degrees in Journalism and Mass Communications from New York University and King's College.