Duncan Alger

Duncan Alger is an experienced professional in operational and case management within the financial services and customer support sectors. Currently serving as the Executive Casework Unit Manager at the Financial Conduct Authority since April 2021, Duncan oversees a team handling high-level correspondence, including communication from CEOs and Members of Parliament. Previously, Duncan held leadership roles at various organizations, including Dorchester Collection as Operations Manager, and Holiday Taxis Group as Head of Business Operations. Duncan's extensive background also includes senior management positions at GTA, Intuit, and Allianz Global Assistance UK, focusing on performance management, process improvement, and customer experience. With a foundation in quality assurance and team leadership from Genesys Conferencing, Duncan demonstrates a commitment to operational excellence and consumer protection.