Sheldon Renzo Ramos

Sheldon Renzo Ramos has a range of experience in the IT support field. Sheldon Renzo currently works as an IT Support Executive at The First Group, where they are responsible for monitoring and maintaining servers, network, access control, and other IT equipment. Sheldon Renzo also installs and configures computer hardware, operating systems, and applications, and provides technical support to users both in-person and remotely.

Prior to their current role, Sheldon worked at Unisys as a Senior I.T. Helpdesk, where they delivered Tier 2 remote hardware and software support services. Sheldon Renzo also acted as an escalation point for incidents and basic problems, provided referrals and dispatching, and monitored service outages and issues.

Sheldon also held the position of I.T. Helpdesk L2 at Unisys, where they provided expert second-level support to first-line technicians. Sheldon Renzo served as the primary point of contact between the help desk and resolving teams and accepted escalated contacts for thorough troubleshooting.

In a previous role as an I.T. Helpdesk at Unisys, Sheldon provided first-level support via telephone and other media channels. Sheldon Renzo strived for high first-contact resolution rates and accurately documented calls and incidents using a ticketing platform.

Overall, Sheldon has a strong background in IT support, with experience in troubleshooting and resolving complex technical issues, providing excellent customer service, and ensuring comprehensive records and data accuracy.

Sheldon Renzo Ramos holds a Bachelor's degree in Information Technology from AMA University. The specific start and end years of their education are not provided.