Adrienne Whaley

Adrienne Whaley has a diverse work experience spanning different industries and roles. Currently, they are serving as the Director of Technology Training and Digital Equity Program at The Fortune Society, where they oversee the implementation and management of the Digital Equity Program. Adrienne is responsible for providing technical support, resources, and training to clients and designing and delivering IT training programs for staff.

Prior to this, Adrienne held positions such as Manager of Systems Operations and IT Training/SharePoint Content Manager at The Fortune Society, Technical Writer/SharePoint Content Manager at The Fortune Society, Microsoft Office Instructor at Lehman College, School of Continuing and Professional Studies, Business Systems Specialist at CompuCom, Service Desk Manager at New York eHealth Collaborative, Microsoft Office Trainer/Technical Trainer (Consultant) at Showtime Networks Inc., and Project Implementation Coordinator (Consultant) at New York City Department of Education.

Adrienne's earlier work experience includes the role of Application Support Specialist at Pfizer, where they collaborated with business units to implement new technology solutions, developed test scripts and documented application requirements, and provided technical support for on-site users and applications.

Throughout their career, Adrienne has demonstrated expertise in IT training, technical support, systems operations, content management, and project implementation.

Adrienne Whaley's education history includes a Bachelor's degree in Computer Science from City University of New York-Herbert H. Lehman College. Adrienne also holds a Certificate in Health Informatics Technology from Columbia University. In 2022, they pursued a Customer Experience (CX) Program Certificate at Ithaca College. Adrienne has obtained various certifications including Outcomes Star Licensed Trainer from Triangle Consulting Social Enterprise Ltd in June 2022, Microsoft Outlook 2019/365 Associate from Microsoft in May 2022, Microsoft Word 2019/365 Expert from Microsoft in December 2021, Microsoft Excel 2019/365 Expert from Microsoft in September 2021, and Microsoft PowerPoint 2019/365 Associate from Microsoft in July 2021. Additionally, they obtained certifications like Become an Instructional Designer (Learning Path) from LinkedIn in June 2021, Microsoft Certified Educator (MCE) from Microsoft in March 2021, Coaching Skills for Leaders and Managers from LinkedIn in April 2020, CompTIA CTT+ Classroom Trainer Certification from CompTIA in June 2019, CompTIA CTT+ Virtual Classroom Trainer Certification from CompTIA in June 2019, ITIL Intermediate - Operational Support and Analysis from Examination Institute for Information Services in August 2014, ITIL v3 Foundation Certified (exact month/year unknown), and Project Management from Learning Tree International (exact month/year unknown).