Christopher Watson is a seasoned IT support and customer service management professional with over 14 years of experience, currently serving as the Head of Managed Services at The Frame Group. Previously, they excelled in roles such as Head of Professional Services at Your IT Desk and Head of Broker Tech Support at LMG, where they implemented AI-driven solutions and transformed support departments into efficient operations. Christopher is known for their expertise in high-pressure environments, particularly in finance and healthcare sectors, focusing on cybersecurity and operational excellence. They hold multiple IT certifications from Ultimo TAFE and Cisco Networking Academy and continue their education in emerging technologies while actively experimenting in a homelab.
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