The Frankie Shop
Nathalie Prati has extensive experience in customer service management across several prestigious companies. Currently serving as Responsable Service Clients Europe at The Frankie Shop since November 2022, Nathalie is responsible for establishing the European customer service division, creating communication roadmaps, and implementing key performance indicators. Previously, Nathalie held similar positions at diptyque Paris, NV GALLERY, and Vestiaire Collective, where responsibilities included developing customer service strategies, managing teams, and ensuring quality service delivery. Starting their career at Galeries Lafayette, Nathalie has built a strong foundation in e-commerce and customer relationship management, complemented by a DESS in Communication and Management and ongoing professional development in marketing.
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The Frankie Shop
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Since the beginning, The Frankie Shop has championed an authentic and intimate relationship with fashion. Founded in 2014 by Française-turned-New-Yorker Gaëlle Drevet, The Frankie Shop has become synonymous with smart, oversized suiting: the trademark style of a signature aesthetic rooted in individuality and unfettered self-expression. Modern and timeless, cosmopolitan and universal, done and undone, Paris and New York, masculin-féminin… Frankie does it all and for everyone. This spirit proved to resonate well beyond NYC. Today, the Frankie Shop is a multinational concept store with locations in both New York and Paris and is carried in top luxury department stores across Europe. In 2022, they launched their men’s and unisex lines, reaffirming their inclusive ethos and irreverent role in the global fashion marketplace. 📍NYC - 59 Crosby St & 100 Stanton St 📍Paris - 7 & 14 rue Saint-Claude