Nathalie Prati

Nathalie Prati has extensive experience in customer service management across several prestigious companies. Currently serving as Responsable Service Clients Europe at The Frankie Shop since November 2022, Nathalie is responsible for establishing the European customer service division, creating communication roadmaps, and implementing key performance indicators. Previously, Nathalie held similar positions at diptyque Paris, NV GALLERY, and Vestiaire Collective, where responsibilities included developing customer service strategies, managing teams, and ensuring quality service delivery. Starting their career at Galeries Lafayette, Nathalie has built a strong foundation in e-commerce and customer relationship management, complemented by a DESS in Communication and Management and ongoing professional development in marketing.