MA

Mohamed Alkhair

Customer Service Representative at The Giving Movement

Mohamed Alkhair has a diverse work experience spanning different industries and roles. Mohamed started their career in 2012 as an IT Support Specialist at Cawa Center for Press & Service, where they were responsible for supporting network databases and systems, troubleshooting system errors, and ensuring data security. Mohamed also provided training to users of the systems.

In 2012, Mohamed joined Sudanese Islamic Bank as a Banker. In this role, they signed on new clients, oversaw transactions, managed client bank accounts, and evaluated overdrafts and loans. Mohamed worked at the bank for a period of 10 years, until March 2022.

During this time, from 2019 to 2021, Mohamed also worked as a Freelance Driver for the "Tirhal & Limon & Careem" App Transportation and delivery services.

Most recently, starting in October 2022, Mohamed joined Cupola Teleservices as a Customer Service Representative on The Giving Movement project. In this role, they assist clients with complaints, orders, or information about products/services purchased from the organization. Mohamed prioritizes the customers' needs and provides individualized solutions.

Overall, Mohamed Alkhair has demonstrated their abilities in IT support, customer service, finance, and transportation.

Mohamed Alkhair earned an Associate's degree in Information Technology from the University of Juba, where they studied from 2007 to 2010. Additionally, they obtained the certification "The fundamentals of Certified Digital Marketing" from Google in July 2022.

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Timeline

  • Customer Service Representative

    October, 2022 - present