Brad Smith

Brad Smith is an experienced hospitality professional with a strong background in customer service and management. Currently serving as Guest Services Manager at The GPT Group, Brad previously held the position of Concierge Services Manager at AMP Capital, where responsibilities included enhancing customer experience during Karrinyup's significant redevelopment. Prior to this, Brad worked as Operations Manager at Hopper, focusing on organizational development and service culture. At InterContinental Hotels Group, Brad excelled as Chief Concierge, leading guest services and team training, while also managing recruitment and performance evaluations. Earlier career experience at Hilton Worldwide encompassed roles from Porter to Assistant Head Concierge, showcasing a progressive commitment to service excellence in the hospitality industry.