Elvis Soiza

Elvis Soiza is an experienced customer solutions manager currently serving at GPT Group since September 2013, where expertise in customer experience activities is provided. Previously held the role of Queensland General Manager at First Contact from July 2011 to August 2013, successfully implementing concierge services in the Queensland commercial market and managing a team of 30. Prior to that, served as Chief Concierge at Sofitel Brisbane Central from February 2004 to July 2011, overseeing a team of 20 and addressing complex customer requests. Additional leadership experience includes presidency at Les Clefs d'Or Australia, general manager role at Golden Espresso Pty Ltd, and chief concierge position at Stamford Plaza Brisbane. Elvis holds a Diploma in Business & Hotel Management from the Hotel & Catering Industry Training Board in London and GCSE qualifications from Cardinal Newmans Roman Catholic Boys High in London.