Shannon O'Donnell

Shannon O'Donnell is an experienced Order Management Subject Matter Expert currently at The Hain Celestial Group since July 2021. Previous roles include Customer Service Representative positions at Pioneer Warehouse and Paris Corporation, where responsibilities encompassed order management, resolving order issues, and managing accounts on platforms like Amazon and Walmart. Shannon has also served as a Senior Customer Service Representative at Conagra Brands and Pinnacle Foods, successfully developing e-commerce strategies for Amazon that led to significant improvements in call fill rates, cycle times, and cost savings exceeding $500K. Throughout the career, Shannon has consistently focused on inventory management and customer fulfillment processes.