Stacie Heim

Stacie Heim is a seasoned professional with extensive experience in learning and development, currently serving as the Director of Contact Center Learning & Development at The Home Depot since April 2018. Prior to this role, Stacie spent over 17 years at Verizon, where diverse positions included Senior Manager of Outsource Training Operations and Associate Director of Customer Experience, showcasing a strong background in training, process engineering, and customer service. Stacie's educational background includes studies at Texas Tech University from 1988 to 1990 and a bachelor's degree from Lubbock Christian University from 1984 to 1987.