Richard Kelly

Richard Kelly is an experienced analytics professional with a strong background in customer care and workforce management. Currently serving as Sr. Manager of Customer Care Analytics at The Lifetime Value Co., Richard oversees IVR and reporting platforms while managing analytics staff and collaborating with IT and executive leadership on customer care initiatives. Previous roles include Workforce Management Analyst positions at Universal Weather and Aviation, Inc. and Beyond Finance, Inc., where Richard developed workforce models and strategies. Richard possesses a Master's degree in Management and Leadership from Western Governors University and a Bachelor's degree in Economics from the University of North Texas, demonstrating a solid foundation in both analytical skills and leadership abilities across diverse organizations.