Jessica Demichelis

Jessica Demichelis is a Customer Experience Specialist at The Lottery Corporation since April 2020, where responsibilities include conducting customer experience research and collaborating with various teams to enhance customer outcomes through service design. Previously, Jessica served as a Client Lead at Colmar Brunton from May 2016 to April 2020, managing client accounts, ensuring project profitability, and fostering strong client relationships. Other roles at Colmar Brunton included Project Manager, focusing on data-driven consulting and customer-centric strategies, and Market Research Executive, providing comprehensive support across the research process. Prior experience as a Senior Journalist at Touchpoint Media involved reporting, producing news content, and managing regional news coverage. Jessica holds a Bachelor of Arts in Psychology and Communications from The University of Queensland, completed in 2015.