Jay Couzins

Jay Couzins has over 30 years of work experience in various roles and industries. Jay recently joined The McGee Group as the Director of Sage X3 Optimization. Prior to that, Jay worked at Skidmore Sales & Distributing Co., Inc., where they held the positions of Director of Enterprise Architecture / Data and Director of Business Intelligence / ERP Data Architect.

Before their time at Skidmore, Jay worked at Luxottica Retail North America as the Director of Store Operations Workforce Management, where they implemented a custom labor planning process and scheduling system, resulting in a $10MM reduction in payroll expense and a 10-15% increase in sales productivity.

Jay also held the role of VP of Business Intelligence / Contact Center Operations at Joffe MediCenter, where they successfully deployed systems infrastructure to support the launch of a new laser vision correction brand.

Prior to that, Jay worked at Patient Communication Center as a VP, where they revamped operations for a 150-seat internal contact center and developed training programs to improve service level performance.

Jay's work experience also includes roles at LCA-Vision, where they served as the Director of Business Analysis, Director of Application Development, and System Developer.

Early in their career, Jay worked as an Independent Consultant at Logicall Solutions and as a Telecommunications Manager/Call Center Analyst at Procter & Gamble Consumer Affairs, where they achieved significant cost reductions and improved workforce planning.

Jay Couzins attended St Xavier High School, but no degree or field of study was specified. Later, Jay Couzins pursued a Bachelor of Science degree in Business Administration / Information Systems at Northern Kentucky University. However, specific start and end years for these educational experiences are not provided.