The Mechanical Licensing Collective
Jacob Heinz is an experienced professional currently serving as the Manager of Voice of the Customer at The Mechanical Licensing Collective, with a background in service design and customer experience delivery. Prior to this role, Jacob was a Senior Specialist for Partner Engagement at Lyft, where key responsibilities included managing communication with over 1,200 global partners, analyzing performance metrics through reporting tools like Looker and Tableau, and facilitating site evaluations to enhance service delivery. Jacob's earlier career included a position as a Customer Service/Front Office Coordinator at Summit Primary Care Pllc, where efficiency improvements in patient interactions were achieved. Jacob holds a Bachelor of Fine Arts in Technical Theatre/Theatre Design and Technology from Lipscomb University.
The Mechanical Licensing Collective
The Mechanical Licensing Collective is helping songwriters #ConnecttoCollect The MLC Community Guidelines The MLC’s social media platforms were created to be constructive and respectful places where our Members can seek and share information about mechanical royalties. Our Community Guidelines, outlined below, shape how we moderate content and comments on our pages to provide a positive experience for our members. Your use of our social media channels is subject to these guidelines and the social media platform’s terms and conditions. Be respectful. We welcome your thoughts and comments, as long as they are appropriate and on topic. We will not tolerate spam, harassment, bullying or profane language. Please abide by LinkedIn’s Community Standards, which can be found at https://www.linkedin.com We cannot guarantee the accuracy of information that is not posted by The MLC, and content posted by others does not necessarily represent the views of The MLC. If comments do not abide by these guidelines, we may delete them and/or block repeat offenders. Thank you for creating a positive environment for our members!