Jacob Heinz

Jacob Heinz is an experienced professional currently serving as the Manager of Voice of the Customer at The Mechanical Licensing Collective, with a background in service design and customer experience delivery. Prior to this role, Jacob was a Senior Specialist for Partner Engagement at Lyft, where key responsibilities included managing communication with over 1,200 global partners, analyzing performance metrics through reporting tools like Looker and Tableau, and facilitating site evaluations to enhance service delivery. Jacob's earlier career included a position as a Customer Service/Front Office Coordinator at Summit Primary Care Pllc, where efficiency improvements in patient interactions were achieved. Jacob holds a Bachelor of Fine Arts in Technical Theatre/Theatre Design and Technology from Lipscomb University.