Yumiko Chen has extensive experience in the hospitality industry, currently serving as a Client Service Adviser at 宝格丽商业(上海)有限公司 since August 2018 and as a Guest Experience Manager at The Middle House since August 2017. Prior to these roles, Yumiko worked as an Assistant Guest Recognition Manager at The Ritz Carlton Shanghai Pudong from March 2010 to July 2017, where responsibilities included supervising a team of 10-12 personnel, leading the Guest Recognition team to enhance guest satisfaction, managing VIP arrangements and special activities, and overseeing the orientation and training in the rooms division. Yumiko Chen holds a degree from Southwest Jiaotong University, obtained from 2004 to 2008.
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