Joris Verstraeten is an experienced IT professional with a robust background in training and IT management. Currently serving as an M365 Expert at Nationale Loterij since March 2024, Joris previously worked as a Senior IT Trainer at Xylos from July 2013 to February 2024, specializing in Microsoft products and technologies through various training formats. Prior roles include ICT-beheerder at McGuireWoods LLP, responsible for IT management in Brussels and Bucharest, and a similar position at the European Commission. Joris also gained experience as an Escalation Specialist - Trainer at Microsoft, where responsibilities included moderating customer inquiries and conducting training engagements, as well as supporting Microsoft software-related questions at Deloitte Consulting. Joris began a career in IT training with New Horizons Computer Learning Centers, focusing on Lotus and Microsoft software courses. Education was obtained at Erasmushogeschool Brussel.