Amy J.

Amy J. is a Principal Service Designer at Design Service Professionals, PLLC, specializing in service design and business strategy consulting since October 2018. Concurrently, Amy serves as a part-time faculty member at Parsons School of Design, guiding undergraduate students in design research and storytelling. Previously, Amy held roles as a Service Designer and Project Manager at Dead As We Know It, where a focus on client experience led to a 52% increase in client conversion, and as a Service Design Manager at Li-Lac Chocolates, emphasizing customer journey mapping and team mentorship. Additional experience includes research at Healthy Materials Lab, Creative Director at Sketch+John, and Sustainability Manager at Lush Fresh Handmade Cosmetics. Education includes an MBA in Sustainable Entrepreneurship from Bard Graduate Programs in Sustainability, a Bachelor's degree in Integrated Design from Parsons School of Design, and an Associate of Arts in Fashion Design from Academy of Art University.