David E. has extensive experience in leadership roles within customer service and operations management, spanning over two decades. Currently, David serves as the Senior Manager of the Contact Centre at The NRMA, overseeing a large team handling inbound calls and dispatch services, operating 24/7. Previous positions include Head of Group Client Service Centre at Shadforth Financial Group Ltd, Manager at ANZ Wealth for OnePath Operations, and various managerial roles at ANZ, ING Australia, and Mercantile Mutual. David has a proven track record in delivering exceptional customer service, managing large teams, and ensuring compliance with operational standards.
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