Mary M.

Mary M. serves as the Senior Revenue Manager at The Palms Hotel & Spa since December 2022, having previously excelled as the General Manager of EB Hotel Miami from June 2013 to December 2022, where leadership resulted in a 28% increase in GOP and surpassing sales targets. With a broad expertise spanning over 16 years in the hospitality sector, Mary M. has held various positions, including Revenue Manager and Front Office Manager, contributing significantly to guest satisfaction and operational efficiency. Educational credentials include a Master's degree in Hospitality Management from Cornell University and certifications in Hotel Industry Analytics. Mary M. has a strong track record in team management, strategic planning, and enhancing customer experiences across multiple esteemed properties.